At Kess Global Private Limited (“Kess Global”, “we”, “our”, “us”), we are committed to providing reliable and efficient shipping services for our global clients. This Shipping Policy outlines how we handle order processing, shipping, and delivery.
1. Order Processing
• Orders are processed only after confirmation of specifications, pricing, and payment terms
• Production timelines vary depending on order size, customization, and material availability
• Estimated production time will be communicated at the time of order confirmation
2. Shipping Coverage
• We offer worldwide shipping for all our products
• Shipping is arranged through trusted logistics partners to ensure safe and timely delivery
3. Delivery Timeline
Delivery timelines depend on:
• Order quantity and customization
• Production time
• Shipping method and destination
• Estimated delivery schedules will be shared during order confirmation
• Delays may occur due to customs clearance, logistics, or unforeseen circumstances
4. Shipping Methods
We offer multiple shipping options based on client requirements:
• Air Freight (faster delivery)
• Sea Freight (cost-effective for bulk orders)
• Courier Services (for small shipments or samples)
5. Shipping Charges
Shipping costs are calculated based on:
• Order volume and weight
• Destination country
• Shipping method
• Final shipping charges will be communicated in the quotation or invoice
6. Customs, Duties & Taxes
• International shipments may be subject to customs duties, taxes, or import charges
• These charges are the responsibility of the buyer unless otherwise agreed
• Buyers are responsible for complying with local import regulations
7. Tracking & Updates
• Tracking details will be provided once the order is dispatched (where applicable)
• Our team will keep you informed about shipment status and updates
8. Delivery Responsibility
• Kess Global ensures proper packaging and dispatch of goods
• Once shipped, delivery timelines are subject to the performance of the logistics provider
• We are not responsible for delays caused by shipping carriers or customs clearance
9. Damaged or Lost Shipments
• If goods are received damaged, incomplete, or lost in transit, the buyer must notify Kess Global within a reasonable time after delivery.
• All claims must be supported with appropriate evidence, including clear photographs, shipment details, and relevant documentation.
• Claims without sufficient proof or supporting documentation may not be accepted or processed.
• Upon receiving valid documentation, Kess Global will coordinate with the logistics partner to investigate the issue and determine a suitable resolution.
10. Shipping Insurance
• Shipping insurance is not included by default unless explicitly agreed upon in writing.
• Upon request, Kess Global can arrange shipment insurance at an additional cost, which will be included in the final quotation or invoice.
• In cases where insurance is not opted for, Kess Global shall not be held responsible for loss, damage, or delays occurring during transit once the goods have been dispatched.
• Where insurance is arranged, any claims for loss or damage will be subject to the terms and conditions of the insurance provider. Kess Global will assist in coordinating with the insurer, provided all required documentation and evidence are submitted by the buyer.
• “Buyers are bly advised to opt for shipping insurance, especially for bulk or high-value orders.”
11. Contact Us
For any shipping-related queries, please contact:
Kess Global Private Limited
📧 Email: support@kess-gloabl.com
📞 Phone: +91 73033 03316
📍 Address: 417, Chokhani Square, Block-P, Noida Sector 18, Noida, Gautambuddha Nagar, Uttar Pradesh, 201301
